{"id":10,"date":"2025-03-06T20:53:25","date_gmt":"2025-03-06T18:53:25","guid":{"rendered":"https:\/\/bitalezz.com\/?page_id=10"},"modified":"2026-08-23T03:53:16","modified_gmt":"2026-08-23T00:53:16","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/bitalezz.com\/en\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"<section class=\"wp-block-greenshift-blocks-row alignfull gspb_row gspb_row-id-gsbp-85e1cca\" id=\"gspb_row-id-gsbp-85e1cca\">\n<div class=\"wp-block-greenshift-blocks-row-column gspb_row__col--12 gspb_col-id-gsbp-af835f1\" id=\"gspb_col-id-gsbp-af835f1\">\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Cairo:wght@400;500;600;700;800&amp;display=swap\" rel=\"stylesheet\">\n<link rel=\"stylesheet\" href=\"https:\/\/cdnjs.cloudflare.com\/ajax\/libs\/font-awesome\/6.4.0\/css\/all.min.css\">\n\n<style>\n    .bitalezz-tp-policy {\n        --bz-navy-900:#1A1947; --bz-navy-700:#2E2C63; --bz-navy-500:#4B4880; --bz-navy-100:#E9E8F2;\n        --bz-gold-700:#B9812F; 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We are committed to providing a safe and fair shopping experience, and this policy outlines your full rights to return or exchange products, in accordance with the terms of the policy. <span class=\"highlight-brand\">Egyptian Consumer Protection Law No. 181 of 2018<\/span> And its implementing regulations. This policy is an integral part of the site&#039;s general terms and conditions and does not prejudice any other rights guaranteed to you under the law.<\/p>\n\n        <div class=\"toc-box\">\n            <h3><i class=\"fa-solid fa-list-ul\"><\/i> Contents of this page<\/h3>\n            <ul class=\"toc-list\">\n                <li><a href=\"#rf-1\">1. Return Terms and Conditions<\/a><\/li>\n                <li><a href=\"#rf-2\">2. Non-returnable products<\/a><\/li>\n                <li><a href=\"#rf-3\">3. Quality control procedures and inspections<\/a><\/li>\n                <li><a href=\"#rf-4\">4. Shipping costs<\/a><\/li>\n                <li><a href=\"#rf-5\">5. Money back<\/a><\/li>\n                <li><a href=\"#rf-6\">6. Partial returns and multiple orders<\/a><\/li>\n                <li><a href=\"#rf-7\">7. Conflicts and your right to escalate<\/a><\/li>\n            <\/ul>\n        <\/div>\n\n        <div class=\"policy-section\" id=\"rf-1\">\n            <h2><span class=\"num\">1<\/span> Return terms and conditions<\/h2>\n            <ul class=\"policy-list-smart\">\n                <li><span class=\"highlight-brand\">Right of withdrawal (14 days):<\/span> The customer has the right to return the product without giving reasons within 14 days of the date of receipt, provided that the product is in its original condition, unused, and in its original packaging with all accessories and tags.<\/li>\n                <li><span class=\"highlight-brand\">Manufacturing defects or non-conformity (30 days):<\/span> In the event of a manufacturing defect or if the product does not conform to the specifications mentioned at the time of purchase, the customer has the right to return or exchange it within 30 days from the date of receipt without incurring any expenses.<\/li>\n                <li><span class=\"highlight-brand\">Start date for calculating the duration:<\/span> The 14 or 30-day period begins from the date the customer signs the receipt for the actual shipment from the delivery representative, and not from the date the order is completed or shipped.<\/li>\n                <li><span class=\"highlight-brand\">Original state:<\/span> Products that have been damaged due to misuse, modification by the customer, or have been removed from their hygienic packaging (such as opened personal care products) cannot be returned.<\/li>\n                <li><span class=\"highlight-brand\">Professional installation:<\/span> If your service includes professional installation by the Betaliz team, the return must be requested before the scheduled installation date; and if the installation has already taken place, the return is subject to the &quot;manufacturing defects&quot; clause only, with Betaliz bearing the cost of dismantling the product if the defect is on their side.<\/li>\n            <\/ul>\n        <\/div>\n\n        <div class=\"policy-section\" id=\"rf-2\">\n            <h2><span class=\"num\">\u0662<\/span> Non-returnable products<\/h2>\n            <p>According to the law, there are exceptions where the right of return does not apply except in the case of a manufacturing defect, namely:<\/p>\n            <ul class=\"policy-list-smart\">\n                <li><span class=\"highlight-brand\">Custom-made products:<\/span> Curtains, furniture, and furnishings that are tailored or manufactured based on special measurements or specifications requested by the customer (Custom-made), as they cannot be resold to another customer.<\/li>\n                <li><span class=\"highlight-brand\">Consumer products:<\/span> Which fall under the category of direct personal use and whose hygienic packaging has been opened.<\/li>\n                <li><span class=\"highlight-brand\">Customized offers:<\/span> Products sold as part of a bundle or combined promotional offer whose components cannot be separated without compromising the overall value of the offer; in this case, the entire bundle must be returned.<\/li>\n            <\/ul>\n        <\/div>\n\n        <div class=\"policy-section\" id=\"rf-3\">\n            <h2><span class=\"num\">\u0663<\/span> Quality control procedures and inspection<\/h2>\n            <p>Once you contact us to request a return, we will follow these steps to guarantee your rights:<\/p>\n            <div class=\"steps-flow\">\n                <div class=\"step-card\"><span class=\"step-num\">1<\/span><p>The return request should be sent along with the order number and clear photos of the product via any of the communication channels.<\/p><\/div>\n                <div class=\"step-card\"><span class=\"step-num\">2<\/span><p>A date will be set for receiving the product from your address via our logistics partner \u201cBosta\u201d within 3 working days of approval.<\/p><\/div>\n                <div class=\"step-card\"><span class=\"step-num\">3<\/span><p>After the product arrives at our warehouse, the quality team inspects it to ensure its condition within 3 working days.<\/p><\/div>\n                <div class=\"step-card\"><span class=\"step-num\">4<\/span><p>You will be notified in writing whether your return request has been accepted or rejected, with reasons given in case of rejection.<\/p><\/div>\n            <\/div>\n            <div class=\"info-box\"><i class=\"fa-solid fa-circle-info\"><\/i> If we reject your return request because it does not meet the conditions, you have the right to request that the product be shipped back to you at your own expense, or to pick it up in person from our warehouses within 15 days of the date of notification.<\/div>\n        <\/div>\n\n        <div class=\"policy-section\" id=\"rf-4\">\n            <h2><span class=\"num\">\u0664<\/span> Shipping costs<\/h2>\n            <ul class=\"policy-list-smart\">\n                <li><span class=\"highlight-brand\">Error on the company&#039;s part:<\/span> If the return is due to a manufacturing defect, an error in the product sent, or its not conforming to the description, Betaliz will bear all shipping and collection expenses, both ways.<\/li>\n                <li><span class=\"highlight-brand\">Change of opinion:<\/span> If the return is based on the customer&#039;s personal desire and there is no defect, the customer bears the cost of shipping expenses to and from the destination, and it is deducted from the value of the refunded amount.<\/li>\n            <\/ul>\n        <\/div>\n\n        <div class=\"policy-section\" id=\"rf-5\">\n            <h2><span class=\"num\">\u0665<\/span> Refunds (via Paymob and approved payment gateways)<\/h2>\n            <p>We collaborate with the payment gateway <span class=\"highlight-brand\">Paymob<\/span> And approved payment providers to ensure your money reaches you safely and transparently:<\/p>\n            <ul class=\"policy-list-smart\">\n                <li><span class=\"highlight-brand\">Original method:<\/span> Refunds will be issued exclusively to the same payment method you used when making the purchase (credit card, e-wallet, or bank transfer in the case of cash on delivery).<\/li>\n                <li><span class=\"highlight-brand\">Refund period:<\/span> After your return is approved, we will transfer the funds immediately within 3 business days. However, it may take between 14 and 30 business days for the funds to actually appear in your bank account, depending on your card issuer&#039;s policy, which is beyond our direct control.<\/li>\n                <li><span class=\"highlight-brand\">Offers and coupons:<\/span> If discounts or coupon codes are used when purchasing, only the actual amount paid will be refunded in cash, and the coupon will not be returned as a separate discount percentage.<\/li>\n                <li><span class=\"highlight-brand\">Payment gateway fees:<\/span> Betaliz does not charge any additional administrative fees for refunds resulting from an error on its part.<\/li>\n            <\/ul>\n        <\/div>\n\n        <div class=\"policy-section\" id=\"rf-6\">\n            <h2><span class=\"num\">\u0666<\/span> Partial returns and multi-product orders<\/h2>\n            <p>If your order contains more than one product and you wish to return only a portion of it, this is possible provided that the standard return conditions apply to each individual product. If the shipment benefited from a &quot;free shipping&quot; offer due to the total order value, and the partial return results in the remaining value falling below the free shipping limit, Betaliz reserves the right to deduct the actual shipping cost from the refund amount.<\/p>\n        <\/div>\n\n        <div class=\"policy-section\" id=\"rf-7\" style=\"border:none; background:transparent; box-shadow:none; padding:0;\">\n            <h2 style=\"border:none; padding:0;\"><span class=\"num\">\u0667<\/span> Conflicts and your right to escalate<\/h2>\n            <p>If you are not satisfied with our decision regarding your return request, you can request a review in writing through the support channels below, and we will re-examine it within 5 business days. If the dispute persists, you have the right to file a complaint with [the relevant authority\/organization]. <span class=\"highlight-brand\">Consumer Protection Agency<\/span> Egyptian via hotline <span class=\"ltr-num\">19588<\/span> Or its official website, without prejudice to your right to resort to the competent judiciary.<\/p>\n        <\/div>\n    <\/div>\n\n    <div class=\"contact-cta\">\n        <h2>Contact us to initiate a return or exchange request.<\/h2>\n        <p>Please provide us with the order number and a clear picture of the product via any of the following channels, and our team will follow up immediately.<\/p>\n        <div class=\"contact-btn-group\">\n            <a href=\"mailto:support@bitalezz.com\" class=\"btn-policy\"><i class=\"fas fa-envelope\"><\/i> support@bitalezz.com<\/a>\n            <a href=\"tel:+20120262224\" class=\"btn-policy outline\"><i class=\"fas fa-phone-alt\"><\/i> <span class=\"ltr-num\">+20 120 262 2224<\/span><\/a>\n            <a href=\"https:\/\/wa.me\/201284026734\" class=\"btn-policy wa\" target=\"_blank\" rel=\"nofollow noopener\"><i class=\"fab fa-whatsapp\"><\/i> WhatsApp<\/a>\n            <a href=\"https:\/\/m.me\/464223360117847\" class=\"btn-policy msg\" target=\"_blank\" rel=\"nofollow\"><i class=\"fab fa-facebook-messenger\"><\/i> Messenger<\/a>\n        <\/div>\n    <\/div>\n<\/div>\n<\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":103,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_gspb_post_css":"#gspb_row-id-gsbp-85e1cca{justify-content:space-between;margin-top:0;margin-bottom:0;display:flex;flex-wrap:wrap}#gspb_row-id-gsbp-85e1cca>.gspb_row__content{display:flex;justify-content:space-between;margin:0 auto;width:100%;flex-wrap:wrap}.gspb_row{position:relative}div[id^=gspb_col-id]{box-sizing:border-box;position:relative;padding:var(--gs-row-column-padding, 15px min(3vw, 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