{"id":4601,"date":"2025-03-12T20:28:29","date_gmt":"2025-03-12T18:28:29","guid":{"rendered":"https:\/\/bitalezz.com\/?page_id=4601"},"modified":"2026-08-23T03:52:48","modified_gmt":"2026-08-23T00:52:48","slug":"shipping-policy","status":"publish","type":"page","link":"https:\/\/bitalezz.com\/en\/shipping-policy\/","title":{"rendered":"Shipping Policy"},"content":{"rendered":"<section class=\"wp-block-greenshift-blocks-row alignfull gspb_row gspb_row-id-gsbp-70939d4\" id=\"gspb_row-id-gsbp-70939d4\">\n<div class=\"wp-block-greenshift-blocks-row-column gspb_row__col--12 gspb_col-id-gsbp-6893335\" id=\"gspb_col-id-gsbp-6893335\">\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Cairo:wght@400;500;600;700;800&amp;display=swap\" rel=\"stylesheet\">\n<link rel=\"stylesheet\" href=\"https:\/\/cdnjs.cloudflare.com\/ajax\/libs\/font-awesome\/6.4.0\/css\/all.min.css\">\n\n<style>\n    .bitalezz-tp-policy {\n        --bz-navy-900:#1A1947; --bz-navy-700:#2E2C63; --bz-navy-500:#4B4880; --bz-navy-100:#E9E8F2;\n        --bz-gold-700:#B9812F; 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}\n    .btn-policy.msg { background-color:#0084ff; color:#fff !important; }\n    .btn-policy.msg:hover { background-color:#0066cc; }\n    .ltr-num { direction: ltr; unicode-bidi: embed; display:inline-block; }\n    @media (max-width: 768px) {\n        .policy-header-full { padding: 46px 20px; } .policy-header-full h1 { font-size: 30px; }\n        .policy-content-box { padding: 30px 15px; } .policy-section { padding: 22px; }\n        .policy-table { display: block; overflow-x: auto; white-space: nowrap; }\n        .contact-cta h2 { font-size:22px; }\n    }\n<\/style>\n\n<div class=\"bitalezz-tp-policy\" dir=\"rtl\">\n    <div class=\"policy-header-full\">\n        <span class=\"badge-updated\"><i class=\"fa-solid fa-truck-fast\"><\/i>&nbsp; In partnership with \u201cBosta\u201d \u2014 the leading logistics company in Egypt<\/span>\n        <h1>Shipping and Delivery Policy<\/h1>\n        <p>Speed, security, and complete transparency to ensure your comfort from the moment you order until you receive your order.<\/p>\n    <\/div>\n\n    <div class=\"policy-content-box\">\n        <p>It aims <span class=\"highlight-brand\">Betaliz E-Commerce LLC<\/span> To provide the best shipping and delivery services to our customers, ensuring a convenient and secure shopping experience. To achieve this, we are proud of our strategic partnership with [Company Name]. <span class=\"highlight-brand\">\u201c&quot;Bosta&quot;<\/span>One of the leading and fastest technology companies in the field of delivery and logistics in Egypt. This policy includes all the details and guidelines regarding the shipping and delivery procedures we follow to ensure your products are delivered with the highest standards of quality and professionalism.<\/p>\n\n        <div class=\"toc-box\">\n            <h3><i class=\"fa-solid fa-list-ul\"><\/i> Contents of this page<\/h3>\n            <ul class=\"toc-list\">\n                <li><a href=\"#sh-1\">1. Delivery time and work schedule<\/a><\/li>\n                <li><a href=\"#sh-2\">2. Shipping costs and postal service features<\/a><\/li>\n                <li><a href=\"#sh-3\">3. Terms and conditions of receipt<\/a><\/li>\n                <li><a href=\"#sh-4\">4. Shipment tracking and notifications<\/a><\/li>\n                <li><a href=\"#sh-5\">5. Cancellation and Refusal to Receive Policy<\/a><\/li>\n                <li><a href=\"#sh-6\">6. International Shipments and Customs<\/a><\/li>\n                <li><a href=\"#sh-7\">7. Force Majeure<\/a><\/li>\n            <\/ul>\n        <\/div>\n\n        <div class=\"policy-section\" id=\"sh-1\">\n            <h2><span class=\"num\">1<\/span> Delivery time and work schedule<\/h2>\n            <table class=\"policy-table\">\n                <thead><tr><th>Request type<\/th><th>Estimated delivery time<\/th><\/tr><\/thead>\n                <tbody>\n                    <tr><td>Local orders ready within Egypt<\/td><td>3 to 5 working days, depending on the geographical area<\/td><\/tr>\n                    <tr><td>Custom orders (curtains, furniture, bespoke furnishings)<\/td><td>45 to 60 working days from the date of order confirmation and down payment<\/td><\/tr>\n                    <tr><td>International Orders (Saudi Arabia)<\/td><td>30 to 45 working days<\/td><\/tr>\n                    <tr><td>Exceptional delays (force majeure manufacturing circumstances or customs)<\/td><td>Up to a maximum of 120 working days<\/td><\/tr>\n                <\/tbody>\n            <\/table>\n            <ul class=\"policy-list-smart\">\n                <li><span class=\"highlight-brand\">Working days:<\/span> Deliveries are made from Sunday to Thursday. Public holidays and weekends are not included in the delivery schedule and are not counted towards the advertised delivery time.<\/li>\n                <li><span class=\"highlight-brand\">Notice to begin manufacturing:<\/span> For custom orders, the manufacturing time is calculated from the date of your final confirmation of sizes and materials and our receipt of the scheduled payment, not from the date of order completion on the website.<\/li>\n            <\/ul>\n        <\/div>\n\n        <div class=\"policy-section\" id=\"sh-2\">\n            <h2><span class=\"num\">\u0662<\/span> Shipping costs and features of &quot;Bosta&quot;\u201c<\/h2>\n            <p>To ensure fairness and transparency, the shipping cost is calculated automatically upon order completion based on the weight and size of the shipment, and the geographical area (Cairo and Giza, Alexandria, the Delta, Upper Egypt, and the border governorates).<\/p>\n            <ul class=\"policy-list-smart\">\n                <li><span class=\"highlight-brand\">Free Shipping:<\/span> Petaliz offers free shipping on orders exceeding 5,000 Egyptian pounds.<\/li>\n                <li><span class=\"highlight-brand\">Shipment inspection:<\/span> In cooperation with Bosta, our customers are allowed to open and inspect the shipment upon receipt to ensure that the product matches the required specifications before signing for receipt.<\/li>\n                <li><span class=\"highlight-brand\">Cash on delivery:<\/span> We offer a cash collection service (cash on delivery) for orders valued up to EGP 30,000.<\/li>\n                <li><span class=\"highlight-brand\">Tax transparency:<\/span> All shipping prices displayed during order completion include VAT, and there are no hidden charges added upon delivery.<\/li>\n                <li><span class=\"highlight-brand\">Multiple charges:<\/span> If your order contains both ready-made and customized products, Petaliz has the right to split the order into more than one shipment, each with its own schedule, without additional shipping charges beyond the original single shipment.<\/li>\n            <\/ul>\n        <\/div>\n\n        <div class=\"policy-section\" id=\"sh-3\">\n            <h2><span class=\"num\">\u0663<\/span> Terms and conditions of receipt<\/h2>\n            <ul class=\"policy-list-smart\">\n                <li><span class=\"highlight-brand\">Title requirements:<\/span> To ensure the shipment arrives without delay, we must be provided with an accurate address including (governorate, city, street, building\/apartment number, and postal code) as well as a working and responsive telephone number.<\/li>\n                <li><span class=\"highlight-brand\">Shipment responsibility:<\/span> Petalize guarantees the safety of its products from damage or loss until the customer receives and signs the receipt. Once signed, full responsibility for the product transfers to the customer, unless a defect is proven during the product inspection period available upon receipt.<\/li>\n                <li><span class=\"highlight-brand\">Check the shipment upon receipt:<\/span> The customer is advised to check the condition of the outer packaging before signing. If there is visible damage, he has the right to make a note on the receipt or refuse it and raise the matter to customer service immediately.<\/li>\n                <li><span class=\"highlight-brand\">Changing the address after shipment:<\/span> A change to the delivery address can be requested after the order has been shipped, provided that it is within the same governorate. This may result in a delay in the delivery date or additional fees according to the \u201cBosta\u201d policy.<\/li>\n                <li><span class=\"highlight-brand\">Not present at the address:<\/span> If the customer is not present at the address, a Posta representative will contact them to schedule an alternative time. If delivery fails twice consecutively due to the customer&#039;s lack of response, the shipment will be returned to the warehouse, and additional shipping charges may apply upon re-attempt.<\/li>\n            <\/ul>\n        <\/div>\n\n        <div class=\"policy-section\" id=\"sh-4\">\n            <h2><span class=\"num\">\u0664<\/span> Shipment tracking and notifications<\/h2>\n            <p>Once your order has shipped, you will receive a text message or email containing the shipping label number and a direct tracking link to monitor your shipment&#039;s status in real time via the &quot;Bosta&quot; platform. You will also be notified through the same channels when the manufacturing stage begins for customized orders, and when the shipment is ready for final delivery.<\/p>\n        <\/div>\n\n        <div class=\"policy-section\" id=\"sh-5\">\n            <h2><span class=\"num\">\u0665<\/span> Cancellation and Refusal to Receive Policy<\/h2>\n            <ul class=\"policy-list-smart\">\n                <li><span class=\"highlight-brand\">Customized products:<\/span> Custom orders or pre-orders cannot be cancelled once they have entered the actual manufacturing stage.<\/li>\n                <li><span class=\"highlight-brand\">Unfair cancellation fees:<\/span> If the customer insists on cancelling a customized order after manufacturing has begun, 50% will be deducted from the order value paid as administrative and manufacturing expenses, and the remainder will be refunded within the usual timeframe for refund methods.<\/li>\n                <li><span class=\"highlight-brand\">Refusal to accept:<\/span> If the customer refuses to accept the order from the shipping representative without a valid reason or legal justification (such as a defect in the product), 50% will be deducted from the prepaid amount as compensation for shipping and manufacturing costs, and the remainder will be refunded.<\/li>\n                <li><span class=\"highlight-brand\">Delivery delay:<\/span> The customer is entitled to request cancellation of the order and a full refund only if the delivery period exceeds 120 working days and the product has not been delivered, without prejudice to his right to request a return within the shorter periods mentioned in the return policy in case of a defect.<\/li>\n            <\/ul>\n        <\/div>\n\n        <div class=\"policy-section\" id=\"sh-6\">\n            <h2><span class=\"num\">\u0666<\/span> International shipments and customs<\/h2>\n            <p>For shipments destined for countries outside the Arab Republic of Egypt (e.g., the Kingdom of Saudi Arabia), please note the following:<\/p>\n            <ul class=\"policy-list-smart\">\n                <li>The customer may be registered as the official importer of the shipment in the destination country, and is solely responsible for verifying compliance with applicable local customs laws and regulations.<\/li>\n                <li>Any additional customs duties or taxes imposed by the customs authorities in the destination country are the sole responsibility of the customer and are not included in the shipping cost paid upon request.<\/li>\n                <li>International delivery times may be delayed beyond the estimated time mentioned due to customs clearance procedures, which are beyond the direct control of Betaliz.<\/li>\n            <\/ul>\n        <\/div>\n\n        <div class=\"policy-section\" id=\"sh-7\" style=\"border:none; background:transparent; box-shadow:none; padding:0;\">\n            <h2 style=\"border:none; padding:0;\"><span class=\"num\">\u0667<\/span> Force Majeure<\/h2>\n            <p>Betaliz and its logistics partner are not liable for any delivery delays caused by force majeure circumstances beyond the reasonable control of either party, such as natural disasters, security disturbances, labor strikes, or sudden legislative changes, while committing to making every effort to notify the customer and minimize the impact of the delay.<\/p>\n        <\/div>\n    <\/div>\n\n    <div class=\"contact-cta\">\n        <h2>Contact the shipping and support department<\/h2>\n        <p>To track your shipment or report any error in the order, our team is ready to assist you immediately through the following channels.<\/p>\n        <div class=\"contact-btn-group\">\n            <a href=\"mailto:support@bitalezz.com\" class=\"btn-policy\"><i class=\"fas fa-envelope\"><\/i> support@bitalezz.com<\/a>\n            <a href=\"tel:+20120262224\" class=\"btn-policy outline\"><i class=\"fas fa-phone-alt\"><\/i> <span class=\"ltr-num\">+20 120 262 2224<\/span><\/a>\n            <a href=\"https:\/\/wa.me\/201284026734\" class=\"btn-policy wa\" target=\"_blank\" rel=\"nofollow noopener\"><i class=\"fab fa-whatsapp\"><\/i> WhatsApp<\/a>\n            <a href=\"https:\/\/m.me\/464223360117847\" class=\"btn-policy msg\" target=\"_blank\" rel=\"nofollow\"><i class=\"fab fa-facebook-messenger\"><\/i> Messenger<\/a>\n        <\/div>\n    <\/div>\n<\/div>\n<\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":102,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_gspb_post_css":"#gspb_row-id-gsbp-70939d4{justify-content:space-between;margin-top:0;margin-bottom:0;display:flex;flex-wrap:wrap}#gspb_row-id-gsbp-70939d4>.gspb_row__content{display:flex;justify-content:space-between;margin:0 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