In company Petaliz E-Commerce We strive to ensure that our customers are satisfied with every purchase. We know that there may be instances where refunds or returns may be required, and we are committed to providing a flexible and fair experience in this regard.

1. Product return terms:

Customers have the right to return products within [14] days From the date of receipt.
Products must be unused and in their original condition with all original packaging and all accompanying accessories or paperwork (if any).
Products that have been damaged, used improperly or modified in any way cannot be returned.

2. Return steps:

To submit a return request, please contact our Customer Service Team at e-mail(support@bitalezz.com) Or by phone at (201277727003+)
We will assist you with the necessary procedures and provide the address to return the products.
Order number and purchase details must be provided to complete the return.
If your return is approved, you will be arranged to pick up the product or directed to send it back.

3. Shipping and return costs:

If the reason for the return is an error on our part (such as you received an incorrect product or a damaged product), the company will bear the shipping costs.
If the return is due to a change of mind or you no longer want the product, the customer is responsible for the shipping costs.

4. Refund:

After receiving the product and quality check, the refund will be made to the original payment method used.
Refunds may take time. (30 days)So it appears in your bank account or card.
In case of purchase through coupons or special offers, only the paid value will be refunded and not the original value of the product.

5. substitution:

If you would like to exchange a product for another, please contact our Customer Service Team to arrange the necessary procedures.
Products are replaced subject to stock availability. If a replacement product is not available, a refund will be issued.

6. Non-returnable products:

Products that have been made to order or based on a special request from the customer cannot be returned.
Personal or health products that have been opened or used are not returnable, such as personal care products.

7. Special Notes:

We reserve the right to refuse any return request that does not meet the above conditions.
The customer will be notified of any rejection or acceptance of the return within (3 working days) From receiving the order.

For more information or any inquiries, please contact our customer service team at: