Help Center

We’re committed to ensuring your satisfaction. Please review the return eligibility based on the timeline from the delivery date:

• Within 24 Hours of Delivery

If the item was damaged during shipping:

• Contact our customer service
• Report the issue within 24 hours
• Provide at least 3 photos or 1 video clearly showing the damage
• A return request will be issued upon validation

• Within 48 Hours of Delivery

If there are missing parts or visible defects:

• Report within 48 hours
• Describe the issue (damage, fault, or shortage)
• Share 3 photos or 1 video as evidence
• Contact us via social media or email

• Within 14 Days of Delivery

If you changed your mind (Only for In-Stock Items):

• Applies to in-stock items only (not on-demand/custom items)
• Product must be:
  • In its original condition
  • In original, sealed packaging
  • With all accessories included
  • Change of mind returns are not accepted for on-demand/customized items

• Within 30 Days of Delivery

If there is a manufacturing defect:

• Eligible for return within 30 days
• Must show clear signs of a manufacturing fault
• Provide 3 photos or 1 video
• Contact via social media or email

• Items Not Eligible for Return:

1. On-demand or custom-made products
2. Items not in original packaging or missing accessories
3. Products returned after 30 days
4. Personal use items (e.g. mattresses, pillows)
5. Misused or mishandled items
6. Items not assembled by Homzmart team

*Terms & Conditions apply

Email: support@bitalezz.com — available every day

If this information was not helpful, you can contact our Customer Service through the following channels so we can assist you properly:

Hotline: 01202622224 — available every day from 9:00 AM to 06:00 PM

Facebook and Instagram pages — available every day