Terms of Sale

1. introduction
   1. The Terms of Sale mean the terms and conditions under which purchases are supplied and delivered to you as a buyer on the Site. www.bitalezz.com or on our mobile application (collectively, the “Site”) owned and operated by Betaliz
   2. Please read these terms carefully before proceeding with your purchase through the site. By submitting a purchase order through the site, you agree to these terms of sale and to be bound by them with immediate effect.
   3. In addition, please read our Privacy Policy, as your use of the Site and these Terms of Sale is subject to our Privacy Policy.
2. Accept purchase order
   1. Supplier: As specified on the Site, each product in a purchase order is sold either by us or by a local or international seller.
   2. Purchase order acceptance: Your order will be accepted by us when we notify you of acceptance in writing (either by email or by mobile phone), and if we are unable to accept your order we will notify you in writing or by phone, and the value of the product will not be deducted from your account.
   3. Payment: To pay: Your issuance of a purchase order is your authorization to us or any third party specialized in electronic payment operations to deduct the value of the purchases from the balance of your credit card or debit card, noting that we accept payment under:
      1. Credit card or debit card.
      2. Or through your e-wallet
      3. Or cash on delivery (amount not exceeding 25,000 EGP)
   4. In order to authorise credit/debit card payments we may require you to open an account with our third party payment processors, including accepting their terms and conditions and providing your details on your behalf. You hereby authorise us to do so and we will not be liable to you for any damage or loss you may suffer as a result.
   5. We may add or remove certain payment cards or payment methods accepted by us at any time and without any prior notice on our part.
   6. Cancel purchase order: You may cancel your order immediately before the product is shipped for any reason.
   7. Cancellation of your order by us: We have the right to cancel your order when:
      1. Failure to pay for purchases when due.
      2. Your failure within a reasonable time period specified by us to provide us with the information required to deliver the Products to you.
      3. you fail to allow us within a reasonable time to deliver the products to you or you fail to take delivery of them.
      4. In the event that you attempt to purchase in bulk or multiple purchases in accordance with clause 2.8 below.
   8. Wholesale and multi-buy: We reserve the right to refuse any orders, at our sole discretion, if we discover bulk or multiple purchases of similar products.
3. Deliver your order
   1. Delivery cost: The cost of delivering the products will be according to the prices mentioned on the website.
   2. Delivery date: This information will be displayed to you on the website.
   3. Delay in delivery:
      1. If our delivery of the product is delayed for reasons beyond our control, we will contact you as soon as possible to inform you of this and we will take steps to minimize the consequences of the delay in delivery.
      2. If there is no one at your address to receive the product and the product cannot be delivered by post to your PO Box, we will advise you in due course of how the product will be delivered or collected by you.
      3. If you are unable to collect the product from us as agreed or are unable to reschedule delivery of the product after it has failed to be delivered to your address, we will contact you for further instructions. We will cancel your order in accordance with these Terms of Sale if we are unable to contact you or arrange a new delivery or collection date despite our reasonable efforts.
   4. Delivery from abroad: You may be registered as an importer if you order products from outside the country. In this case, you must verify that the products ordered comply with the law and regulations, and you must also pay all duties and customs imposed on your purchases.
   5. Product Ownership: The Products become your property once we have delivered them to you at the delivery address and you have paid for them in full.
   6. Invoicing: We will issue an electronic invoice for the value of your purchases and send it to the email address you provide us.

Return and exchange

1. The following table shows our return and exchange policy according to each product category:

1. 1. Non-returnable products: You are not entitled to return or exchange any of the following products:
      1. Classified as hazardous materials or containing flammable gases or liquids.
      2. that has been used, damaged by you, or is in a condition different from when you received it.
      3. Any consumables that have been used or installed in something else.
      4. Any products that are missing or have their serial number tampered with.
      5. Any products from specified categories including food, beverages, household products, digital books, swimwear, socks, underwear, contact lenses, health and personal care products, certain baby products (such as teethers, sanitary pads, sanitary napkins, and infant feeding products), music, videos, and video games.
      6. Products that are not returnable for hygiene reasons, that have been opened after delivery, or if they have been mixed with other items after delivery.
   2. Contact us (to coordinate return) You can contact us by going to the “Account” section and then clicking on the “Need help?” box.
   3. How to refund
      1. For products that have been delivered, we will refund the full value of the returned product including the cost of returning the product to us (excluding the cost of shipping the product to you) and this applies to the following cases:
         1. Products that are defective or not as described on the website.
         2. If the reason for the return is due to an error on our part, such as an error in pricing or description, or a delay in delivery beyond the agreed date, etc.
         For all other cases, we will refund the value of the returned product (excluding the fees paid to ship the product to you), provided that you bear the cost of returning the product to us. For products that have not been delivered, you are entitled to receive their full value if you cancel the purchase order in accordance with Clause 2-6.
   4. Refund procedures: The refund will be the same as the way you paid it, as follows:
      1. If you paid in cash on delivery, we will refund the amount to your e-wallet.
   5. When will the amount be refunded: The refund will be made to you at the same time we receive and inspect the product at our Customer Service Center, and your final refund will be as follows:
      1. If the refund will be made to your credit/debit card: This will be done within thirty (30) days from the day we receive the returned product at our Customer Service Center.
      2. If the amount will be returned to your e-wallet, we will return the amount immediately after we receive the product at our customer goods preparation center, and the product is inspected by us, or
      3. If you cancel your order before the shipping date, the amount will be automatically refunded to you.
2. Defects and damages in products
   1. Warranty: The Bitalezz Warranty Policy guarantees that your product is protected against any defects in materials, design, and/or workmanship after purchase. For select products, or in cases where Bitalezz is the seller, warranty repairs are performed at authorized Bitalezz Service Centers. In cases where a product is purchased through another seller, that seller's warranty terms apply. With the exception of Apple products (one-year accessory warranty), other electronics accessories are warranted for six (6) months from the date the product is received. The warranty is limited to repair of the defective product, replacement of the defective part, replacement of the product, or refund of the purchase price/amount paid. Note that the warranty does not cover all products, and you should check the product listing to see if the product includes a warranty.
   2. Authorized service centers: In cases where we sell the product directly to you and for specific products, repairs will be carried out under warranty by service centers authorized by us. In cases where the products were purchased from another seller, the terms of that seller's warranty will apply. For more details, please refer to the policy Betaliz's warranty.

1. Warranty period: Repair or replacement of the product under the terms of this warranty does not constitute a right to an extension or renewal of the warranty. Warranty terms are subject to the manufacturer's discretion. For more details on specific product warranty terms, please refer to the product support page for the product you purchased.
2. The warranty does not apply in the following cases:
   1. If the product has been attempted to be repaired by any service center not authorized by the product seller, or if the product body has been damaged by shock such as a broken screen, bends and dents that may cause the product to not work, or if the product has been damaged by liquids such as immersing the product or spraying any electronic product with water or other liquids, or if the color of the water indicator inside the device (if equipped) has changed.
   2. Modifying or changing the entire product drivers (so-called: rooting on Android devices or jailbreaking on Apple devices).
   3. Using non-original accessories with the product you purchased.
   4. Remove the serial number on the product.
   5. Failure to maintain and periodically inspect the product.
   6. Replacing device consumables (such as batteries, light bulbs, fuses, earphones, and printer ink).
   7. Misuse or abuse of the product for purposes other than those intended for it or in a manner that contravenes the manufacturer's operating and maintenance instructions.
   8. Damage to the product caused by overcharging its battery, failure to use it according to the basic instructions in its user manual, or charging the device using a charger not approved by the manufacturer.
   9. If any tampering appears on the seals on the battery cover or if one of its cells is broken.
3. Contact us (to coordinate the warranty): You can contact us by going to the “Account” section and then clicking on the “Contact Us” box.

1. Legal obligations of customers
   1. You acknowledge and agree as a party to this Agreement to:
      1. Comply with applicable laws, regulations and legislation at all times, including, without exception, all privacy protection laws, regulations and legislation.
      2. You have full authority and capacity to enter into this Agreement and make payments in accordance with the terms and conditions contained herein.
      3. If you purchase the product on behalf of a business, you confirm that you represent and act on its behalf and that it will comply with these Terms of Sale.
   2. Subject to Clause 1-6, our Services are provided to you on an “as is” basis without any warranty, representation or condition from us of any kind, and we disclaim all warranties, representations or conditions of any kind, express, implied or collateral, including, but not limited to, all conditions, representations and warranties of merchantability, fitness for a particular or general purpose, non-infringement, compatibility, or that the Services are secure, error-free, will operate without interruption or will be provided correctly, timely or in a suitable manner or at all.
   3. The warranty set forth in clause 1-5 is the sole and exclusive warranty we provide under these Terms of Sale.
2. Legal liability
   1. Nothing in these Terms of Sale shall limit or exclude any party's liability for:
      1. Fraud, including misrepresentation, committed by such party;
      2. Death or personal injury caused by the negligence of such party.
      3. Any other liability that cannot be limited or excluded under applicable law.
   2. Subject to Section 1-7, we, our parent company, subsidiaries, affiliates, our officers, directors, employees, agents, suppliers, subcontractors, or licensors will not be liable, based on a court judgment or claim arising in contract, tort, negligence, breach of statutory duty, or arising out of or in connection with these Terms of Sale, for loss of profits, data, information, or any consequential, incidental, indirect, or special damages, even if we, our subsidiaries, directors, employees, agents, employees, licensors, subcontractors, or suppliers have been advised of the possibility of such damages.
   3. In addition, to the extent permitted by applicable law, we, including our parent company, subsidiaries, affiliates, or our or their directors, officers, employees, agents, suppliers, subcontractors, or licensors, will not be liable, and you hereby agree that we will not be liable, for any damages or losses arising directly or indirectly from:
      1. Late delivery of the Products or failure to deliver any part of them if you yourself fail to provide us with the information we need within a reasonable time from the date we ask for it or if you fail to pay.
      2. Damage that may result from unauthorized repairs to products.
      3. Loss of any data stored or saved in the repaired or replaced products.
      4. Your reliance is entirely on the content or any other information provided by the Site regarding the product for which you have ordered.
      5. Your use of or inability to use the product you ordered.
      6. Delay or interruption of the Site or delay or interruption of our Services.
      7. Viruses or malware resulting from the use of the product you ordered.
      8. Damage to your device resulting from using the product you ordered.
      9. You lose a job opportunity, are unable to conduct your business, or otherwise suffer any loss due to our inability to deliver the product you ordered on time.
   4. Subject to Clause 1-7, if Clauses 3-6, 2-7 and 3-7 are found to be unenforceable or invalid for any reason, then the total liability of us, our parent company, subsidiaries, affiliates, or our or their respective directors, officers, employees, agents, suppliers, subcontractors or licensors to you, whether based on a judgment or claim arising in contract, tort, breach of statutory duty, or otherwise arising out of or in connection with these Terms of Sale, shall be limited to the following maximum amount:
      1. The price of the product sold on the site, its original shipping costs, and the shipping costs for returning the product, or
      2. An amount of three hundred (300) Egyptian pounds.
   5. You hereby agree to indemnify and hold us, our parent company, subsidiaries, affiliates, and our or their directors, officers, employees, agents, suppliers, subcontractors, or licensors harmless from and against any and all losses, harm, damages, and expenses (including legal fees and attorneys' fees) arising out of or in connection with:
      1. Any claims or demands made by any third party arising out of your use of the Site and our Services.
      2. Your violation of any of the terms and conditions of this Agreement, including without limitation any warranties, representations or undertakings.
      3. Or any violation of applicable laws.
3. General provisions
   1. Applicable law: These Terms of Sale and any non-contractual rights and obligations arising out of or in connection with these Terms of Sale shall be governed by and construed in accordance with the laws applicable in the Arab Republic of Egypt.
   2. Dispute Resolution:
      1. If you are not satisfied with any products you have purchased through the website, you can contact us by going to the “Account” section and then clicking on the “Need help?” box.
      2. If you are unable to reach a solution as provided in Clause 2-8(a) within forty-five (45) days of notifying the Seller of your problem, any dispute or claim arising out of or in connection with these Terms of Sale, including any non-contractual rights or obligations arising out of or in connection with these Terms of Sale, shall be settled by the courts of the Arab Republic of Egypt.
   3. Rights of others: No party other than the parties to this Agreement shall have the right to enforce any of its provisions.
   4. Relationship of the parties: Nothing contained in the content of these Terms of Sale shall be construed or considered by the parties thereto or by any third party as a partnership or joint venture between the parties to the agreement, as it is understood that the parties to the agreement have entered into a contractual relationship to perform a service each of them independently of the other.
   5. Additional affirmations: The parties agree to do and execute or arrange for the doing and execution of every required act, document or thing reasonably within their power to implement and give effect to these Terms of Sale to the fullest extent including, without limitation, assisting each other in complying with applicable law.
   6. Waiver: These Terms of Sale are binding upon and inure to the benefit of the parties, their successors and permitted assigns, and you agree not to assign or transfer these Terms or any of your rights or obligations under these Terms of Sale, whether directly or indirectly, without our prior written consent, which consent shall not be withheld without reasonable cause.
   7. Overall agreement: These Terms of Sale and the documents referred to or attached thereto contain the entire agreement between the parties with respect to their subject matter and supersede all prior agreements, negotiations, and representations, whether written or oral, with respect to their subject matter. There are no conditions, representations, warranties, undertakings, or agreements between the parties to this Agreement, whether direct, indirect, express, or implied, other than those contained in this Agreement and the documents referred to or attached thereto.
   8. Modifications and changes: These Terms of Sale may not be changed, varied, amended, or supplemented in any way by you alone, and we reserve the right to modify, vary, or supplement the Terms of Sale at any time and from time to time. We will also post the current version of the Terms of Sale on the Site, and each change will be effective immediately upon posting on the Site or upon the date we designate as the effective date (as applicable). Your continued use of the Site and our Services after any such change constitutes your agreement to be bound by and comply with the terms of the Terms as amended and changed.
   9. Severability of items: If any court of competent jurisdiction finds any provision of these Terms of Sale invalid, illegal or unenforceable, that provision shall be immediately severed from these Terms and Conditions and the remaining terms and conditions shall continue in full force and effect so long as the legal and economic substance of the transactions contemplated hereunder remains intact without adverse effect on the parties.
   10. Force majeure: Neither party to the Agreement shall be liable for any loss, damage, delay or failure in performance due to acts beyond their reasonable control whether or not such acts or events could have been reasonably foreseen (including acts of God, legislative or judicial decisions, governmental or regulatory decisions of local or federal governments, courts or governing bodies, acts of subcontractors or any third party suppliers of goods or services to us, economic boycotts, blackouts or labor disturbances).
   11. Waiver of a condition: No waiver by us of any provision of these Terms of Sale shall be construed as a waiver of any other provision thereof (whether similar or different), nor shall any waiver of any provision be construed as a continuing waiver of that provision, unless we expressly so expressly expressly expressly in writing.
   12. Continuity: All provisions of these Terms of Sale, whether express or implied by their nature, shall survive any suspension or termination of your membership on the Site.

alert: Please always keep the original product box to ensure warranty service according to the terms and conditions of some service centers.