Warranty

1 Overview and basic requirements

• Warranty period: The warranty period for products or accessories is determined based on the policy of the manufacturer or seller concerned with the product offered on our platform, and the specific warranty period is clearly displayed on each product page before the purchase is completed.
• Proof of purchase: The original invoice or order number must be provided to verify the serial number and purchase date in order to activate the warranty claim, in addition to the warranty card (if any is included with the product).
• No extension: Repair or replacement under warranty does not extend or renew the original warranty period of the product.
• Geographical scope: Replacement or repaired products are shipped only to addresses located within the original purchase area or the geographic area served by Betaliz.
• Transferability: The warranty remains valid even if the product is sold or its ownership is transferred to another party within the same geographical area, as long as the original invoice or order number remains available to prove the purchase.

٢ Legal guarantee versus manufacturer's (commercial) guarantee

Betalize clearly distinguishes between two types of guarantee to fully protect your rights:

• Legal guarantee: It is the minimum protection mandated by the Egyptian Consumer Protection Law, and it covers defects in conformity and manufacturing that appear during the legally prescribed period, and no contractual clause may drop or reduce it.
• Commercial guarantee (additional): It is any additional warranty granted by the manufacturer or Betaliz itself with broader terms than the legal minimum (such as a longer term or more comprehensive coverage), and is treated as an optional supplemental benefit. Do not in any way diminish your inherent legal rights.Rather, it is added to it.

In the event of any conflict between the terms of the commercial warranty and your rights under the law, the terms that are most beneficial to you as a consumer will always apply.

٣ Guarantee of manufacturers and sellers on the platform

Since the Bitalyz platform acts as a marketplace between the seller and the buyer for some products, please note the following:

• Responsibility: Warranty services (including availability of spare parts, quality of repair, and maintenance time) are the responsibility of the product manufacturer or the seller directly, except for products sold and manufactured directly by Petalize.
• communication: The customer should contact the brand's authorized service centers directly. If no authorized service center is available, Betaliz will provide the necessary assistance to facilitate the claim process and communication with the responsible party.
• Compensation: If the service provider or manufacturer unreasonably delays resolving the warranty issue, the customer has the right to claim compensation directly from the service provider in accordance with the country’s consumer protection laws, and Betaliz bears no direct responsibility for this compensation if it is only an intermediary.

٤ Pick-up and delivery service for maintenance (additional service)

If Petalize offers product pickup and delivery for maintenance as an added benefit to the customer, the expected timeframe for completing inspection and maintenance is 25 working daysIt is divided as follows:

*Note: This service is optional and additional. Betalize reserves the right to charge for it or discontinue it at its sole discretion, with prior notification to customers. The above timeframe does not include the time required to obtain customer approvals or additional device information.

• Packaging: The customer must ensure the product is placed in its original packaging and securely wrapped. Petalize is not responsible for any damage that occurs during transport due to improper packaging by the customer.
• Damaged returned item: If the customer receives a damaged product after servicing or finds missing accessories, this must be reported within 48 hours From the date of receipt, accompanied by illustrative photos, and no claims will be accepted after this period has expired.

٥ Warranty Exclusions and Restrictions

The product is considered Out of warranty (A service center inspection fee may be charged) in the following cases:

• Damage caused by accidents, misuse, falls, or exposure to liquids and moisture.
• Fractures, unauthorized modifications, or attempts at maintenance outside of authorized manufacturer centers.
• Damage caused by cleaning with chemicals unsuitable for the type of material or fabric.
• Any other external causes unrelated to the product's original manufacturing defects.

٦ Procedures for non-receipt after maintenance

If the customer refuses or fails to receive their product after the warranty request has been processed and repeated attempts to contact them have been made, the product will be kept in Betaliz warehouses for a maximum period of time. 30 calendar days From the date he is notified that the product is ready.

After this period has elapsed, and after reasonable effort has been made to notify the customer through the registered communication channels, Betaliz has the right to dispose of the product in accordance with applicable regulations. Once disposed of, the customer is not entitled to demand delivery of the product or to claim any monetary or in-kind compensation for its value.

٧ Guarantee for custom-made curtains and upholstery

Given the nature of our main products as curtains and furnishings manufactured to customer measurements and specifications, special warranty rules apply that clarify the difference between a covered defect and a normal variation in the material:

• The warranty covers: Defects in sewing and tailoring, loose edges and seams, manufacturing defects in the hanging rails and attached metal accessories from Petalize, and the actual size not matching the size agreed upon in writing with a margin of error exceeding 2 cm.
• The warranty does not cover: The slight natural variation in the color of the fabric between different manufacturing batches (especially natural fabrics), the discoloration of the fabric resulting from direct and prolonged exposure to sunlight, or the wrinkling of natural fabrics resulting from shipping and packaging, which disappears with ironing or simple home straightening.
• Standard warranty period: Curtains and upholstery manufactured in-house by Petalize are subject to a warranty period. One year From the date of installation or receipt, specifically against defects in sewing and tailoring.

٨ "Betalize in Minutes" Guarantee“

For quick products listed under the “Betalyze in Minutes” section and sold through third-party sellers, the following rules apply:

• These products are subject to the warranty terms issued by the primary manufacturer of the product.
• Additional warranty terms provided by the seller (if any) and expressly stated on the product page during purchase apply, without prejudice to your right to the minimum statutory warranty guaranteed by law.