Shipping and Delivery Policy

1 Delivery time and work schedule

• Working days: Deliveries are made from Sunday to Thursday. Public holidays and weekends are not included in the delivery schedule and are not counted towards the advertised delivery time.
• Notice to begin manufacturing: For custom orders, the manufacturing time is calculated from the date of your final confirmation of sizes and materials and our receipt of the scheduled payment, not from the date of order completion on the website.

٢ Shipping costs and features of "Bosta"“

To ensure fairness and transparency, the shipping cost is calculated automatically upon order completion based on the weight and size of the shipment, and the geographical area (Cairo and Giza, Alexandria, the Delta, Upper Egypt, and the border governorates).

• Free Shipping: Petaliz offers free shipping on orders exceeding 5,000 Egyptian pounds.
• Shipment inspection: In cooperation with Bosta, our customers are allowed to open and inspect the shipment upon receipt to ensure that the product matches the required specifications before signing for receipt.
• Cash on delivery: We offer a cash collection service (cash on delivery) for orders valued up to EGP 30,000.
• Tax transparency: All shipping prices displayed during order completion include VAT, and there are no hidden charges added upon delivery.
• Multiple charges: If your order contains both ready-made and customized products, Petaliz has the right to split the order into more than one shipment, each with its own schedule, without additional shipping charges beyond the original single shipment.

٣ Terms and conditions of receipt

• Title requirements: To ensure the shipment arrives without delay, we must be provided with an accurate address including (governorate, city, street, building/apartment number, and postal code) as well as a working and responsive telephone number.
• Shipment responsibility: Petalize guarantees the safety of its products from damage or loss until the customer receives and signs the receipt. Once signed, full responsibility for the product transfers to the customer, unless a defect is proven during the product inspection period available upon receipt.
• Check the shipment upon receipt: The customer is advised to check the condition of the outer packaging before signing. If there is visible damage, he has the right to make a note on the receipt or refuse it and raise the matter to customer service immediately.
• Changing the address after shipment: A change to the delivery address can be requested after the order has been shipped, provided that it is within the same governorate. This may result in a delay in the delivery date or additional fees according to the “Bosta” policy.
• Not present at the address: If the customer is not present at the address, a Posta representative will contact them to schedule an alternative time. If delivery fails twice consecutively due to the customer's lack of response, the shipment will be returned to the warehouse, and additional shipping charges may apply upon re-attempt.

٤ Shipment tracking and notifications

Once your order has shipped, you will receive a text message or email containing the shipping label number and a direct tracking link to monitor your shipment's status in real time via the "Bosta" platform. You will also be notified through the same channels when the manufacturing stage begins for customized orders, and when the shipment is ready for final delivery.

٥ Cancellation and Refusal to Receive Policy

• Customized products: Custom orders or pre-orders cannot be cancelled once they have entered the actual manufacturing stage.
• Unfair cancellation fees: If the customer insists on cancelling a customized order after manufacturing has begun, 50% will be deducted from the order value paid as administrative and manufacturing expenses, and the remainder will be refunded within the usual timeframe for refund methods.
• Refusal to accept: If the customer refuses to accept the order from the shipping representative without a valid reason or legal justification (such as a defect in the product), 50% will be deducted from the prepaid amount as compensation for shipping and manufacturing costs, and the remainder will be refunded.
• Delivery delay: The customer is entitled to request cancellation of the order and a full refund only if the delivery period exceeds 120 working days and the product has not been delivered, without prejudice to his right to request a return within the shorter periods mentioned in the return policy in case of a defect.

٦ International shipments and customs

For shipments destined for countries outside the Arab Republic of Egypt (e.g., the Kingdom of Saudi Arabia), please note the following:

• The customer may be registered as the official importer of the shipment in the destination country, and is solely responsible for verifying compliance with applicable local customs laws and regulations.
• Any additional customs duties or taxes imposed by the customs authorities in the destination country are the sole responsibility of the customer and are not included in the shipping cost paid upon request.
• International delivery times may be delayed beyond the estimated time mentioned due to customs clearance procedures, which are beyond the direct control of Betaliz.

٧ Force Majeure

Betaliz and its logistics partner are not liable for any delivery delays caused by force majeure circumstances beyond the reasonable control of either party, such as natural disasters, security disturbances, labor strikes, or sudden legislative changes, while committing to making every effort to notify the customer and minimize the impact of the delay.