Help Center

Yes, in cooperation with Posta, we allow you to preview the product before payment to ensure your complete satisfaction.

Ready-made products within 3-5 days. Custom-made products take 45 to 60 business days.

Through the “My Orders” section in your account or through the tracking link sent to you via post.

Contact us immediately and we will replace it free of charge at no additional cost.

Yes, it is available for orders not exceeding 25,000 Egyptian pounds.

To be able to track your orders, save shipping addresses, receive our exclusive offers and make future purchases easier.

From “Account Settings”, select “Change Password” and follow the security steps.

No, we do not store any bank data; transactions are conducted through the encrypted and completely secure Paymob gateway.

By going to the “Address Book” in your account and adding or editing the location.

Please email us and technical support will permanently delete your account.

We are committed to providing high-quality products, complete transparency in policies, and ongoing technical support to ensure your comfort.

Our main center is in Nasr City, Cairo, and we provide our services across all governorates of Egypt.

We select the best materials and apply strict standards in manual and automated manufacturing to ensure the product's longevity.

Yes, we provide furnishing solutions for hotels, offices and large projects at competitive prices.

Make sure you select the desired color and size, or contact support if the product is “not available”.

Click on the red (X) icon next to the product inside the shopping cart page.

Yes, before shipping begins. For customized products, cancellation is not possible once manufacturing has started.

It will be sent automatically to your email after order confirmation.

It is calculated automatically, starting from 100 pounds for Cairo and Giza and reaching 350 pounds for Upper Egypt.

Yes, we offer international shipping to the Kingdom within 30-45 working days.

You will receive a text message with the courier's number as soon as the shipment leaves the post office for delivery.

Yes, for all orders over 5,000 Egyptian pounds.

The product must be in its original condition, unused, and in its original packaging within 14 days.

Only in case of a "change of mind." In case of error or damage, we will bear the full cost.

For bank cards, 14-30 business days. For e-wallets, as soon as we receive and inspect the product.

Often due to product use, damage to the original packaging, or the expiration of the legal term.

Yes, via the electronic wallet option in the Paymob payment gateway.

We guarantee the quality of the fabrics and the fit against manufacturing defects for a full year.

Please bring the original invoice and contact the support department to open an inspection request.

No, the warranty only covers manufacturing defects and does not cover accidents or misuse.