Delivery to
Egypt
Choose a delivery location
- Egypt
How can we help you today?
Bitalezz comprehensive support center at your service around the clock.
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Can I open the shipment before receiving it?
Yes, in cooperation with Posta, we allow you to preview the product before payment to ensure your complete satisfaction.
How long does delivery take?
Ready-made products within 3-5 days. Custom-made products take 45 to 60 business days.
How do I track my order?
Through the “My Orders” section in your account or through the tracking link sent to you via post.
What should I do if I receive the wrong product?
Contact us immediately and we will replace it free of charge at no additional cost.
Is cash on delivery available?
Yes, it is available for orders not exceeding 25,000 Egyptian pounds.
Account Management
Why should I create an account?
To be able to track your orders, save shipping addresses, receive our exclusive offers and make future purchases easier.
How do I change my password?
From “Account Settings”, select “Change Password” and follow the security steps.
Do you have my bank details on file?
No, we do not store any bank data; transactions are conducted through the encrypted and completely secure Paymob gateway.
How can I update my address?
By going to the “Address Book” in your account and adding or editing the location.
How do I delete my account?
Please email us and technical support will permanently delete your account.
About Vitalis
What is Betaliz's commitment to its customers?
We are committed to providing high-quality products, complete transparency in policies, and ongoing technical support to ensure your comfort.
Where are Petaliz service centers located?
Our main center is in Nasr City, Cairo, and we provide our services across all governorates of Egypt.
How do we ensure the quality of the furniture?
We select the best materials and apply strict standards in manual and automated manufacturing to ensure the product's longevity.
Do we provide services to companies?
Yes, we provide furnishing solutions for hotels, offices and large projects at competitive prices.
Orders and Shopping
Why can't I add a product to my cart?
Make sure you select the desired color and size, or contact support if the product is “not available”.
How do I remove a product from my cart?
Click on the red (X) icon next to the product inside the shopping cart page.
Can I cancel the order after payment?
Yes, before shipping begins. For customized products, cancellation is not possible once manufacturing has started.
How do I get a tax invoice?
It will be sent automatically to your email after order confirmation.
Shipping and Delivery
What is the shipping cost to the governorates?
It is calculated automatically, starting from 100 pounds for Cairo and Giza and reaching 350 pounds for Upper Egypt.
Do you ship to Saudi Arabia?
Yes, we offer international shipping to the Kingdom within 30-45 working days.
How do I contact the representative?
You will receive a text message with the courier's number as soon as the shipment leaves the post office for delivery.
Is there free shipping?
Yes, for all orders over 5,000 Egyptian pounds.
Returns and exchanges
What are the replacement conditions?
The product must be in its original condition, unused, and in its original packaging within 14 days.
Am I responsible for the return shipping costs?
Only in case of a "change of mind." In case of error or damage, we will bear the full cost.
How long does the refund process take?
For bank cards, 14-30 business days. For e-wallets, as soon as we receive and inspect the product.
Why was my return request rejected?
Often due to product use, damage to the original packaging, or the expiration of the legal term.
Payment and Guarantee
Can I pay via Vodafone Cash?
Yes, via the electronic wallet option in the Paymob payment gateway.
What is the warranty period for curtains?
We guarantee the quality of the fabrics and the fit against manufacturing defects for a full year.
How can I benefit from the guarantee?
Please bring the original invoice and contact the support department to open an inspection request.
Does the warranty cover misuse?
No, the warranty only covers manufacturing defects and does not cover accidents or misuse.
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